How to delete a Mobility Print Server from the PaperCut MF Admin Interface If you have an issue or want to provide feedback, the best thing to do is send us the logs so we can get to understand the problem or behavior.You can also manually reload your policies from this page. If your policy has not been loaded, make sure you applied the policy to the correct organizational unit (OU) in G Suite, and that the currently logged in user is in that OU.Check whether your Chrome app policy has been applied.The Mobility Print extension version is displayed. Switch on Developer mode in the top right.Check whether you are using the correct Mobility Print Chrome extension version.For example, Android versions earlier than 4.4 are not supported. Check the client meets the minimum Mobility Print system requirements.For Chrome OS, try reinstalling the extension on the browser.For Android and Windows, try reinstalling the app on the client.An easy way to check is to open the Mobility Print front page in a browser ( Verify server connectivity from the client.Printers are not visible when the client is on a mobile or 4G network. Ensure the client is on the network (for example, Wi-Fi).An easy way to check is to open the Mobility Print front page in a browser ( Basic client checks The new name will take effect when the printer is re-published, which is every five minutes (or immediately if the server/service is restarted). Printer names that include a ‘%’ or ‘+’ sign can cause issues, so if the printer name includes one or both of these special characters, you’ll need to rename it.Printers that are hosted on another server and re-shared are not published. Verify that the printer is a Local Printer.Check that it works correctly by printing using a local server application. If the printer is missing from the list, set it up on the print server as Local Printer (for example, on Windows, Devices > Printers).Verify that the printer is listed and published.
Log in to the Mobility Print Admin interface.For mDNS and DNS environments, follow these basic checks first, then if you need to perform more advanced checks, click the relevant link at the end of the page. If they don’t solve your problem, refer to the other troubleshooting pages.įor environments set up to use printer discovery with a known host, follow the basic server and client checks below. Start by going through the basic server and client checks below. Here’s where you’ll find the solutions for the most common problems with Mobility Print. PRODUCTS FEATURED Troubleshooting Mobility Print
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